Terms of Use

These Terms of Use (“Terms”) govern your access to and use of ozo.my and its related services, dashboard, APIs and software (collectively, the “Service”), operated by Nature Biozyme Sdn Bhd (Registration No. 20241013733 (1559583-U)) (“ozo”, “we”, “us” or “our”). By registering for, accessing or using the Service, you (“you”, “your” or the “Customer”) agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

ozo provides an AI-powered messaging automation platform that connects to WhatsApp and other channels to help businesses reply to, engage and follow up with their customers. Features, limits and pricing are described on our website and may change from time to time. We may add, modify or remove features at our discretion.

2. Eligibility & Account

• You must be at least 18 years old and able to enter into a binding contract.
• You are responsible for the accuracy of your registration details and for keeping your login credentials secure.
• You are responsible for all activity that occurs under your account.
• You must notify us promptly of any unauthorised use of your account.

3. Subscriptions, Fees & Payment

• The Service is offered on paid subscription plans and add-ons (including extra AI replies and extra AI bots). Prices and inclusions are shown on our pricing page.
• Fees are payable in advance for the chosen term (e.g. 1, 3, 6 or 12 months). Access is granted for the term paid.
• All fees are in Malaysian Ringgit (RM) and are exclusive of any applicable taxes, which you are responsible for.
• Payments are processed by third-party payment providers. We do not store your full card details.
• Except where required by law, all fees are non-refundable, including for unused replies, bots, time or features.
• We may change prices, plans or add-on rates with reasonable notice; changes apply to renewals and new purchases.
• Reply and usage allowances are subject to fair use. Bought top-ups do not expire; monthly plan allowances reset each cycle and do not roll over.

4. Your Responsibilities & Acceptable Use

You are solely responsible for how you use the Service and for the messages and content sent through it. You agree that you will not:

• Send spam, unsolicited bulk messages, or messages to recipients who have not consented to be contacted.
• Violate any applicable laws, or the terms, policies or rules of WhatsApp, Meta or any other platform or third party.
• Send unlawful, fraudulent, misleading, defamatory, obscene, harassing, or infringing content.
• Use the Service to collect or process personal data without a lawful basis or the necessary consent.
• Attempt to reverse engineer, disrupt, overload, or gain unauthorised access to the Service or its systems.
• Resell, sublicense or provide the Service to third parties except under an authorised reseller arrangement with us.

You are responsible for obtaining all consents required to message your contacts and to process their personal data, and for complying with the Personal Data Protection Act 2010 (Malaysia) and other applicable laws.

5. WhatsApp & Third-Party Platforms

ozo is an independent service and is not affiliated with, endorsed by, or sponsored by WhatsApp, Meta Platforms, Google, or any other third party. The Service relies on third-party platforms and providers that we do not control. We are not responsible or liable for any suspension, ban, restriction, rate-limiting, downtime, data loss or policy change by WhatsApp, Meta or any other third party, including any action taken against your number or account. You use such platforms at your own risk and remain responsible for complying with their terms.

6. AI Output — No Warranty of Accuracy

The Service uses artificial intelligence, which can produce inaccurate, incomplete or unexpected output. AI responses are generated automatically and are not professional, legal, medical, financial or other regulated advice. You are responsible for reviewing, configuring and supervising the AI, and for any messages, quotes, bookings or commitments made to your customers through the Service. We are not liable for AI output or actions taken based on it.

7. Account Access for Support, Maintenance & Security

You acknowledge and agree that our authorised personnel may access your account, dashboard, configuration and associated data where reasonably necessary to: (a) provide customer support you request; (b) operate, maintain, troubleshoot, update or improve the Service; (c) investigate suspected breaches, security incidents, fraud or misuse; (d) enforce these Terms; or (e) comply with law or a lawful request. Such access, including any “access account” or impersonation function, is restricted to authorised personnel, used only for the purposes above, and may be logged. Where you are a customer of an authorised reseller, that reseller may similarly access only their own subscribers’ accounts for the same purposes. We will handle any personal data accessed in accordance with our Privacy Policy.

8. Your Content & Data

You retain ownership of the content, information and data you provide or generate through the Service (“Customer Data”). You grant us a non-exclusive, worldwide licence to host, store, process, transmit and display Customer Data as necessary to provide and improve the Service. In respect of the personal data of your own contacts and customers, you are the data controller/user and we act as a data processor on your instructions. You are responsible for the lawfulness of the Customer Data and your instructions.

9. Intellectual Property

The Service, including all software, features, designs, text, and the ozo name, logo and branding, is owned by ozo and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription, solely for your internal business purposes. All rights not expressly granted are reserved.

10. Service Availability

The Service is provided on an “as is” and “as available” basis. We do not guarantee that the Service will be uninterrupted, error-free or available at any particular time. We may perform maintenance, updates or changes, and may impose reasonable usage limits to protect the Service.

11. Suspension & Termination

• We may suspend or terminate your access immediately if you breach these Terms, fail to pay, use the Service unlawfully, or pose a risk to the Service, us or others.
• You may stop using the Service at any time; fees already paid are non-refundable.
• On termination, your right to use the Service ends. We may delete Customer Data after a reasonable period, subject to our Privacy Policy and legal obligations.

12. Disclaimers

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding results, accuracy, deliverability, uptime, or that the Service will meet your requirements or prevent account bans by third parties.

13. Limitation of Liability

To the fullest extent permitted by law, ozo (and its directors, employees and suppliers) shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill, business, or customers, arising out of or relating to the Service or these Terms, even if advised of the possibility. Our total aggregate liability for any and all claims shall not exceed the amount of fees actually paid by you to us for the Service in the three (3) months immediately preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify, defend and hold harmless ozo and its personnel from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to: your use of the Service; your Customer Data, messages or content; your breach of these Terms or any law; your dealings with your customers or contacts; or any action taken against your number or account by a third-party platform.

15. Resellers & White-Label

If you access the Service through an authorised reseller, or if you are an authorised reseller, additional terms apply. Resellers are responsible for their own subscribers, pricing and compliance, and remain bound by these Terms. ozo is not a party to the contract between a reseller and its subscribers.

16. Changes to these Terms

We may update these Terms from time to time. The updated version takes effect when posted, and your continued use of the Service after that constitutes acceptance. Material changes will be indicated by updating the “Last updated” date.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of Malaysia. You submit to the exclusive jurisdiction of the courts of Malaysia for any dispute arising out of or in connection with these Terms or the Service.

18. General

• If any provision is found unenforceable, the remaining provisions remain in effect.
• Our failure to enforce any right is not a waiver of that right.
• You may not assign these Terms without our consent; we may assign them to an affiliate or successor.
• These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service.

19. Contact

Questions about these Terms can be sent to Nature Biozyme Sdn Bhd via the contact details on our Contact page.